FAQs


WHAT IS CUTIFY ONLINE STORE ABOUT?

Cutify is the ultimate online destination for women skincare products and personal care. We offer you Natural Sustainable products created for those who want to look impeccable, sophisticated and always look their best in any situation. 

WHAT IS YOUR PRIVACY?

At  www.cutify.co  online store, we recognize that we have a responsibility to protect and respect your privacy and take care of your personal data. We will never share your personal information with any third party.


HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order, please allow up to 2-3 business days to have your order processed. Your ordered item(s) will be packed and shipped out within 24 hours. Once your order has been shipped, you will receive a tracking number to your order. You may also use the link and tracking number sent to your email to check the real-time update of your shipment. If you did not receive the order tracking number after 3 business days, please contact us immediately and we will do all we can to investigate.


HOW LONG DOES SHIPPING TAKES?

All orders are processed within 2-3 business days. Delivery to our United Kingdom customers, takes usually 4-7 days and to some countries up to 8-14 days. . If you do not receive your order within this period, please contact us at Hello@cutify.co .


DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.


WHAT METHOD OF PAYMENT DO YOU ACCEPT?

We currently accept, Paypal, credit cards, stripe, Amex, Google pay.  Please be sure to provide your exact billing address and telephone number.


HOW DO I ORDER ON YOUR WEBSITE?

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!


DOES CUTIFY ONLINE STORE PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

Absolutely! If you do not like the product or find damages to the product, contact us at of Hello@cutify.co immediately. We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed.


DO I HAVE TO PAY FOR MEMBERSHIP?

Membership with www.cutify.co  online store is free and open to anyone above the age of 18. We do, however, reserve the right to limit or delay access to any member for any reason.


WHAT CURRENCY CAN I PAY IN, AND HOW WILL I BE CHARGED?

You will be charged in the currency of your country of residence. 

Once you have registered your country of residence, you are not able to change it yourself. To request a change to this account setting, please use the form on the Contact Us page.


ARE THE TRANSACTIONS SECURE?

Protecting the safety of your credit or debit card information is extremely important to us. We use Secure Socket Layer (SSL) technology to help protect the security of your credit or debit card information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our Website's servers. As an added security feature, we do not store your credit or debit card data on our servers once the transaction is completed.


WHAT IS YOUR REFUND POLICY?

Absolutely! We offer a full refund on your order. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at Hello@cutify.co and we will get back to you as soon as possible.