Delivery & Returns


Refund Policy

Customer satisfaction is always the top priority at www.cutify.co, our dedicated quality assurance teams check your items before shipment. Our product quality is guaranteed. If you are not satisfied with the items received, we can easily arrange an exchange or refund for you. You may exercise your right to return or exchange the purchased items within 30days (opened and unused) with receipt or proof of purchase from the date on which you received them from www.cutify.co  and which you will pay for the item to be delivered to us . 

 

Process of Refund

Refund will be made within 30 days in the account provided. We can only offer a refund if you contact us within 30 days of the delivery date.

Make sure that your items are returned unused in their original packaging with the attached proof of purchase. We do not accept returns that are not in accordance with our policies and will be returned to you. 

To protect all customers and ensure that all returns and exchanges are handled fairly, www.cutify.co online store can reimburse you in the following cases:

  • The wrong item was obtained in terms of, size or specification (proof required).
  • The package has arrived in a damaged condition (proof required).
  • The item arrived in extremely poor quality (evidence is required).
  • The order has disappeared.
  • The estimated delivery time has expired.

Please note that our refund policy does not apply to monogrammed, personalized, special-order items, and items damaged through normal wear and tear 

We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to www.cutify.co if you have further questions.


Payment 

We accept the following means of payment: Bank Transfer, Electronic Fund Transfer.  You may also make payment(s) via Paypal, credit cards, stripe, Amex, Google pay. Please be sure to provide your exact billing address and telephone number.

Contact us at Hello@cutify.co on how to process refund 


Shipping Policy

Thanks for visiting and shopping at the www.cutify.co online store. The following are the terms and conditions that guide Shipping Policy.


Shipment processing time

All orders are processed within 2-3 business days. Delivery to our United Kingdom customers, takes usually 4-7 days and to some countries up to 8-14 days. 

When we are experiencing a high volume of orders, shipments may be delayed by a few days. In the case that there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Your shipping charge or service may vary depending on the weight of your package.  The shipping cost will be calculated before you complete your order.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after order has been processed.